Solusee: UI/UX Design for an On-Demand Service Marketplace
High-fidelity mobile prototype for verified on-demand home and office services featuring live servicer tracking and transparent booking flows.
Overview
Solusee addresses the friction urban households and offices face when searching for trusted professionals for everyday maintenance, repairs, and cleaning. Designed end-to-end in Figma with a user-centered methodology, the project establishes intuitive task flows from category-based discovery and instant booking to real-time technician GPS tracking and structured reviews. Solusee transforms chaotic manual booking into a secure, predictable, and frictionless mobile platform experience.
Challenges & Solutions
Designing a two-sided service marketplace demanded balancing rapid checkout efficiency for consumers against rigorous verification requirements for providers:
Minimizing drop-off rates across multi-step provider verification while preserving strict identity and portfolio validation standards.
Representing multi-stage transactional states (pending confirmation, en route, in progress, completed) cleanly on compact mobile viewports.
Architecting an intuitive live tracking screen that balances real-time geospatial route rendering with prominent driver contact triggers.
Key Responsibilities
Conceptualized product architecture, defined core problem statements, and structured application-wide site maps
Mapped comprehensive user journeys and task flows for both end-users and service providers across discovery to checkout
Created low-fidelity wireframes and transitioned into high-fidelity screens utilizing a scalable mobile design system in Figma
Engineered interactive prototypes simulating the complete booking lifecycle, real-time map tracking, and in-app communications
Designed a structured multi-step onboarding verification workflow for new service providers submitting credentials and portfolios
Result & Outcomes
The Solusee prototype successfully delivered a production-ready design foundation and a cohesive design language ready for engineering handoff:
Delivered 20+ comprehensive high-fidelity mobile screens covering the end-to-end customer journey, dispatch tracking, and provider onboarding.
Streamlined the end-user service booking funnel from discovery to final confirmation down to 4 predictable interaction steps.
Established a scalable Figma design system comprising uniform component variants, an accessible warm orange color palette, and atomic assets.
Lessons Learned
Engineering the user experience for Solusee highlighted critical UX paradigms governing high-trust transactional marketplaces:
Consumer confidence in on-demand labor depends heavily on immediate situational transparency, such as live GPS updates and accessible in-app communication.
Chunking extensive registration requirements into progressive, multi-step stages substantially lowers perceived cognitive burden during complex user onboarding.
Technologies Used
Figma
Key Features
Smart Service Discovery — Fast search and category-driven filtering enabling users to explore top-rated services, pricing tiers, and popular local trades.
Transparent Booking Flow — Streamlined checkout process with itemized cost breakdowns, scheduling selectors, and clear service specifications.
Real-Time Live Tracking — Interactive map interface visualizing the assigned servicer’s route and dynamic estimated time of arrival (ETA).
Integrated In-App Chat — Dedicated direct messaging channels enabling effortless real-time coordination between users and assigned service providers.
Multi-Step Servicer Onboarding — Structured multi-stage registration requiring service scope selection, document uploads, and identity validation.
Activity & Review Management — Centralized dashboard tracking active service progress, past transaction logs, and verified customer review submissions.